PayPal to Layoff 7 Percent of Its Workforce

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PayPal will layoff 2,000 full time employees, which is about 7% of its total workforce, the company announced on Tuesday. It comes as other tech and ecommerce companies have laid off employees, including Amazon and Shopify.

In PayPal’s case, CEO Dan Schulman cited a “challenging macro-economic environment.” There was no mention of activist investor Elliot Management, which had reportedly targeted PayPal last summer and was the same company that targeted eBay in 2019, leading it to sell off major parts of the company, including StubHub and its classifieds business. (A different activist investor, Carl Icahn, had forced eBay to split with PayPal back in 2015.)

News of the PayPal layoffs came the same week rumors swirled once again that Twitter was working to develop a payments service (see EcommerceBytes readers had weighed in on whether they would consider using Twitter Payments, should it be offered, when we posed the question on the EcommerceBytes Blog in November. Other questions to consider: Would the success of a Twitter payments solution rely on the ability to buy and sell on the platform (and would people feel comfortable doing so)?

PayPal will report fourth-quarter 2022 earnings on February 9th. Tuesday’s PayPal announcement about the layoffs follows:

The following message was shared with PayPal employees today by President and CEO Dan Schulman.

Over the past year, we made significant progress in strengthening and reshaping our company to address the challenging macro-economic environment while continuing to invest to meet our customers’ needs. While we have made substantial progress in right-sizing our cost structure, and focused our resources on our core strategic priorities, we have more work to do. We must continue to change as our world, our customers, and our competitive landscape evolve.

Addressing these changes requires us to make hard decisions that will impact some of our colleagues. Today, I’m writing to share the difficult news that we will be reducing our global workforce by approximately 2,000 full time employees, which is about 7% of our total workforce. These reductions will occur over the coming weeks, with some organizations impacted more than others. We will treat our departing colleagues with the utmost respect and empathy, provide them with generous packages, engage in consultation where required, and support them with their transitions. I want to express my personal appreciation for the meaningful contributions they have made to PayPal.

Change can be difficult – particularly when it includes valued colleagues and friends departing. We will face this head-on together, drawing on the unparalleled scale of our global platform, the strategic investments we have made to strengthen our core capabilities, and the trust and loyalty of our customers.

Over the next days and weeks, your leaders will share the specific impacts within your business units and teams. Our leadership team will communicate regularly and openly. This will be a challenging period for our community, but I am confident we will come through it together with compassion for each other, our values at the fore, and a shared commitment to the future of PayPal.

Unfortunately the CEO did not indicate whether PayPal’s customer service department would be impacted by the layoffs, which could be of concern to online sellers who use the payments service.

Ina Steiner

Ina SteinerIna Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She’s a widely cited authority on marketplace selling and is author of “Turn eBay Data Into Dollars” (McGraw-Hill 2006). Her blog was featured in the book, “Blogging Heroes” (Wiley 2008). She is a member of the Online News Association (Sep 2005 – present) and Investigative Reporters and Editors (Mar 2006 – present). Follow her on Twitter at @ecommercebytes and send news tips to See disclosure at
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